Tuesday 12 February 2013

Feedback and Context...





                                      www.asktenali.com - HRD Trainers


                                                  Telephone Etiquette

Feedback..


Your audience will provide you with feedback, verbal and nonverbal reactions to your communicated message. Pay close attention to this feedback as it is crucial to ensuring the audience understood your message.

Context...


The situation in which your message is delivered is the context. This may include the surrounding environment or broader culture (i.e. corporate culture, international cultures, etc.).


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